Shipping policy

Merchandise is made to order, so we ask that you please allow 10-14 business days for orders to be processed for shipping. We make every effort to get orders fulfilled as quickly as possible.  Please understand we are a small team of humans working to get all orders processed!  Your patience is appreciated! 

 

If you have any questions/concerns, email Customer Service at christie@thesocialeasel.com

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Digital Product Shipping Policy

We send an email containing links to all digital items within 1 hour of purchase. To download digital products, you will either need the email with the link or you can also access files from your shop account.  To log into your shop account, please use the following link:

https://the-social-easel.myshopify.com/account/login

Unfortunately, orders can’t be cancelled once they are submitted.

 

If there is an issue with your physical product order, please reach out to christie@thesocialeasel.com within 7 days of receiving your order. 

 

We ask that you please send your order number, a description of the issue, and a picture of the damaged item. We will review the issue and, if we find there was an error or the product is defective, we will issue a refund/exchange to correct the problem.

 

 

All of our orders are shipped using either First Class or Priority Mail via USPS.

 

For your convenience, you will receive a shipping confirmation email with a tracking number, when items are shipped.

We do offer a pickup option for our customers that are located local to Ozark MO.

An email will be sent when your order is ready for pickup and then we can set up a date/time for pickup.

 

 

Unfortunately, we do not offer shipping outside of the USA.

 

 

If you have any further questions or comments, you may contact us by:

Email: christie@thesocialeasel.com